You want to ensure the plumbing or heating professional you choose is reliable and will provide you with a good service at a reasonable price.
However, finding a trustworthy heating engineer or plumber, who will carry out your work to the highest standard, can be easier said than done, especially if it’s something you’ve not done before.
Asking yourself these best practice customer service-related questions from the outset will help guarantee the service you receive is right first time around.
1. Are they approved?
Choosing a tradesperson who’s been approved by a professional body is a clear indicator that they’re trustworthy, insured and qualified.
Before you let a tradesperson do work you should always check their credentials and always vet them to make sure they meet your requirements. This includes:
2. Are they easy to contact?
There’s nothing more frustrating than trying to contact a tradesperson and being greeted by their voicemail or, even worse, their phone just simply ringing out. This is the last thing you want, particularly if you’re trying to get an urgent problem fixed.
However, there are some simple signs you can look out for to help differentiate between a rogue and professional trader. For instance, do they have a well designed website that contains all of their key contact details? Is there an out-of-hours number you can call? Do they have dedicated customer service measures in place? Do they get back to you promptly? Plus, how approachable are they?
3. How accountable are they?
Another element to check is how accountable the tradesperson is for their work. A clear indicator that they’re fully committed to delivering a good job is whether or not they:
4. What if something goes wrong?
Hopefully, if you’ve sourced a heating engineer or plumber who’s registered with, and is approved by a professional body, and signed up to a customer charter, you’re well on the way to finding a professional who can deliver what you need, first time around. However, there are times when things can go wrong and problems can occur. Some questions you may therefore want to ask when sourcing your tradesperson, include:
Q.How do they deal with complaints? For instance, do they have a dedicated complaints procedure in place?
Q. How committed are they to putting things right? Do they strive to respond to, and deal with, issues within a certain time of them being contacted?
Q. Is their work covered by a warranty/guarantee? This gives you peace of mind they’re committed to help if a problem does ever occur.
5. Do they provide a sustainable service?
Energy efficiency has become just as much a priority in domestic properties at it is on a commercial level, with many homeowners looking to improve the energy efficiency of their home. Measures range from installing cavity wall insulation to replacing existing heating systems with renewable energy alternatives.
Assess the environmental impact of your heating and plumbing work by selecting a tradesperson who provides a sustainable service. Do they use environmentally friendly methods and materials? Are they able to advise you on ways you can reduce your energy emissions?
We hope you’ve found these practical points useful. They’re not designed to be an exhaustive list, but to help you get off to the right start when sourcing a professional heating engineer or plumber, with minimal hassle.