CORGI HomePlan handled a record-high number of calls in December alone as temperatures plummeted. Cold weather results in more problems for boilers and heating systems. The increase in calls resulted in a 40 per cent increase in engineer call-outs in the month compared to 2013, as customers sought to have their homes warm for Christmas. Which goes to show having full home cover is a wise choice.
Mark Leslie, Chief Executive Officer of CORGI HomePlan, comments: “When the weather turns cold a broken boiler can make every home feel miserable – especially where there are children or the elderly involved. Helping people to get the problem fixed as quickly as possible is what we do. We aim to deliver the best levels of customer service at a time when the customer needs us the most.”
The record month rounded off a hugely successful year for the company, founded in 2011, which has grown rapidly.
The company employs 90 people at its head office and is among those supporting moves by the Living Wage Foundation to improve the standard of living for the poorest paid workersacross the UK. CORGI HomePlan is one of only 60 companies in Scotland classed as a Living Wage employer.
As well as having one stop shop for homes with cover for central heating, plumbing, electrics and drainage, it believes that having the right people at every level of the business has been key to its continued success.